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Eco cottages, built and furnished to the highest standards, in 'one of the most beautiful places I've ever seen'.
Our normal hours for accepting arrivals are from 16:00 to 24:00.
Although your credit card details will be taken no charge will be made to your credit card. We prefer payment by internet bank transfer, or alternatively you can send a cheque made payable to 'Southwaite Green'. We will send you details of how to pay when we confirm the booking details with you.
For all bookings we require a deposit of 25% to confirm the booking. You must make sure that this reaches us within 10 days of making the booking. We will send you an email or letter confirming the booking and letting you know what the outstanding balance is. The balance must then be paid at least 8 weeks before the start of the holiday. For holidays which are to take place within 8 weeks of making the booking, the full balance is due on booking.
Southwaite Green Terms and ConditionsThank you for choosing to book with Southwaite Green. We look forward to welcoming you. When you make this booking you are entering an agreement with us. Please read our terms and conditions of booking below.
Prices:The price of the accommodation includes the following:Electricity, Linen, Cleaning, Hot water, Central heatingfor your booked party.
Pets:Well behaved pets are permitted but only BY PRIOR ARRANGEMENT at the cost of £28 per pet per week or short stay.
Cancellation and Insurance:Once you have booked your holiday, our agreement is a legal contract and your deposit is non-refundable. If for whatever reason you cannot take your holiday and the booking cannot be re-let, you are still liable to pay for the booking in full, even we have not yet received your balance. If we do succeed in re-letting the booking, you are no longer liable for the balance, or we will refund it to you if you have already paid it. Please note that your deposit is not refundable under any circumstances. For this reason we strongly recommend that you take out cancellation insurance, which is inexpensive and can be obtained from any good broker.
Non-availability of Accommodation:We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.
Arrival:Your accommodation will be available to you from 4pm on the day of arrival, unless otherwise arranged. Please try not to arrive earlier –we will still be busy preparing your accommodation, and won’t be available to welcome you.
Departure:Please be ready to leave the accommodation by 10am on the day of departure, unless otherwise arranged. Please try to leave the accommodation as clean as possible. If you have made use of any further service for which payment has not been made during your holiday, we will provide you with an invoice which is payable on departure.
Damages and Breakages:Please take care with our property. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge of £50 if you did not report this.
Liability:We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Data:Any data collected during the course of this booking may be kept on computer.
Numbers in partyWhen you book your holiday at Southwaite Green we ask you to state the numbers of adults, children (under 18) and pets in the party. Bringing additional people or pets without prior agreement will invalidate your booking, and you may be turned away. None of the price of the holiday will be refundable in this case.
Southwaite Green, Lorton, Cockermouth, Cumbria, CA13 0RF